Expert in building and maintaining secure networks for companies, main franchised COLT distributor, IPACS offers network and telecom services for its clients.
The issues :
Diversity and complexity of products and services in the Telco environment makes billing a delicate part, provisioning is one of the key issues.
Most of the data was stored on Excel spreadsheets.
The use of Excel spreadsheets became critical :
- No secured access to data
- Exponential quantity of files
- No easy share of data
- No document management
- Cost of third party billing services for voice and data billing
- Three departments (Admin, Sales, Tech) : three differents sets of spreadsheets files
- No access to the data from outside (Tech mission or remote sales persons)
- Double, triple inputs
- Loss of contracts if not renewed on time
The WebApp :
The build of a centralised database managed by a WebApp solved the pre cited issues and gave a fast and easy angle on the whole system.
- Fast and rich search engine
- Collaborative work and unicity of inputs
- Complete sales stream management sided with support ticketing
- Provisioning voice and data services
- Voice/data Billing
- Suspense management
- Price lists management
- Secured local/remote access based on roles (admin/tech/sales/manager)
- Margin reporting
- Document management (clients/orders/support)
- Alerts for renewals